Refund Policy
Our commitment to quality and customer satisfaction on all custom-printed products.
At Same Day ID, we are committed to customer satisfaction and product quality. Because our ID cards are custom-printed and personalized, our refund policy is outlined below:
1. No Refunds on Custom Products
All ID cards are custom made to your exact specifications. Once an order has been submitted and printed, we cannot accept returns or offer refunds for reasons such as design errors or typos made by the customer. Same Day ID reserves the right to refuse refunds.
2. Errors or Damage
If your card arrives with a printing defect caused by us, contact us within 7 days of delivery with photos and we will reprint it at no charge. Damage or loss caused by the shipping carrier is covered by Section 3B of our Terms of Service and, if purchased, Print Insurance. For orders purchased with Print Insurance, or unless otherwise specified by Same Day ID, damaged or lost orders are remedied by a reprint and reship only (no refund, cash, or credit), as described in our Print Insurance terms.
3. Case-by-Case Review
In special situations, we may offer refunds or reprints at our discretion. These will be reviewed case-by-case. Please email Help@SameDayID.com with your order number and reason for your request.
4. Shipping Issues
We are not responsible for delays caused by shipping carriers. However, if your order was lost in transit, we will work with you to resolve the issue and may provide a reprint or replacement.
5. Chargebacks
Initiating a chargeback without contacting us to resolve your issue first may result in account suspension or blacklisting from future purchases.
If you have any questions or concerns, please reach out to our support team at Help@SameDayID.com.